Dispatch Desk

Direct communication with specialists

Based in our Boulder dispatch facility, our team responds to all inquiries, warranty claims, and fit consultations within one business day.

Service Protocol

Three steps for evaluation and returns

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02
03

Submit details

Specialist review

Expedited logistics

Provide your order reference and photographs of the item requiring service or replacement parts.

Our technical team evaluates the hardware condition against our lifetime standard within 24 hours.

Approved replacements or part dispatches leave our Colorado warehouse on the next carrier run.